RTA Introduces WhatsApp Service for Dubai Driving Test Appointments

• RTA introduces WhatsApp service for Dubai driving test (license) applicants to effortlessly schedule and modify driving test appointments.
• Accessible through RTA’s Mahboub Chatbot at 0588009090, this interactive service streamlines the process, eliminating the need for the official app or website visit.
• Users benefit from pre-authenticated details, simplifying appointment scheduling and fee payments within the system.
• The bilingual service in Arabic and English enhances accessibility for users of both languages.
• Continuous improvements in artificial intelligence techniques in ‘Mahboub’ ensure enhanced user interaction while prioritizing data privacy.
• Mahboub’s adaptable nature allows handling customer queries, providing information and guidance on RTA services and procedures, learning and improving from past interactions for enhanced functionality.

RTA Introduces WhatsApp Service for Dubai Driving Test

RTA introduces WhatsApp service for Dubai driving test for individuals applying for driving licenses. Now, aspiring drivers can effortlessly book and reschedule their driving test appointments using WhatsApp, as announced by the RTA on Friday.

#RTA in Dubai has recently introduced a new service enabling individuals to book and reschedule driving test appointments via WhatsApp. The service is available through the RTA’s 'Mahboub Chatbot' at (0588009090). This initiative aligns with RTA's strategy of providing services… pic.twitter.com/YZyNRxutar

— RTA (@rta_dubai) January 5, 2024

This interactive service is accessible through RTA’s Mahboub Chatbot, reachable at 0588009090. Mira Ahmed Al Sheikh, the Director of the Smart Services Department at RTA’s Corporate Technical Support Services Sector, highlighted the seamless process facilitated by this initiative.

“The user’s phone numbers and registered information are pre-authenticated, eliminating the necessity to use the official application or visit the RTA’s website,” she affirmed.

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Bilingual Feature Arabic and English

Al Sheikh emphasized the bilingual feature of the service, catering to users in both Arabic and English. Notably, individuals can schedule their driving test appointments and manage service fees within the pre-authenticated system.

Mahboub’s AI Enhancements for Natural User Interaction

She further underlined ongoing enhancements in the artificial intelligence techniques employed by ‘Mahboub’, ensuring a more natural interaction resembling human conversation while prioritizing data privacy in digital advancements.

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Moreover, Mahboub stands equipped to handle customer inquiries, providing information, guidance on procedures, and interactive services. Its continuous learning capability allows it to adapt and improve based on previous interactions, enhancing its overall functionality.