Lost Your Nol Card in Dubai Metro? Here’s a Guide to Report, Block, and Refund

• RTA provides a simple pathway for reporting lost your Nol card in Dubai.
• Registered Nol card users can link their card with their mobile number for easy refund processing.
• Refund requests can be submitted through various RTA channels, including the website and smart service machines.
• Customers can choose between cash refunds or transferring the balance to a new Nol card.
• Personal Nol card users can apply for a replacement card through the RTA website and follow similar refund procedures.
• Anonymous Nol cards and temporary red tickets are not eligible for refunds.
• Refunds must be collected within 30 days, and balance transfer is valid for activation within 180 days.
• Customers are responsible for replacement card fees, and Nol cards are blocked within 48 hours of reporting.

Lost your Nol card

Lost your Nol card just before heading out can be inconvenient. The Roads and Transport Authority (RTA) in Dubai has streamlined the process for reporting a lost or stolen Nol card, blocking it, and seeking a refund. Whether you have a registered card or a personal one, here are the steps to follow:

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For Registered Nol Card Users:

1. Visit the nearest metro station’s ticket office to report the incident and block the card.
2. Apply for a refund through any RTA verified channel (nol Pay, RTA website, smart service machines, ticket office machines, self-service machines).
3. Provide Nol tag ID, mobile number, and pin code of the Nol card to be refunded.
4. Select the refund method (cash or Nol balance).
5. A card blocking request is created after confirmation.
6. The refund is approved four days from the submission date.

Customers can collect their balance in cash at any designated metro station or through smart teller machines at customer happiness centers. Nol balance transfer to a new card can be activated by inserting or tapping the card on any online device.

For Personal Nol Card Users:

1. Apply for a replacement card through the RTA website.
2. Enter Nol tag ID and mobile number.
3. Select the reason for refund and enter the pin code.
4. Choose the refund method (cash or Nol balance transfer).
5. A card blocking request is created after blocking.
6. The refund is approved four days from the submission date.

Similar to registered card users, customers can collect their balance in cash at designated metro stations or through smart teller machines at customer happiness centers. Nol balance transfer to a new card can be activated within 180 days from the approval date.

Not Eligible for Refund:

• Anonymous Nol cards not registered with a commuter’s mobile number.
• Red tickets used temporarily.

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Important Notes:

• Refunds must be collected within 30 days from the approval date.
• Nol balance transfer is valid for activation within 180 days.
• Customers bear the fees for issuing a replacement card.
• Nol cards are blocked within 48 hours from reporting, and RTA is not responsible for any financial loss during this time.
• Customers with Nol cards from banks should raise refund requests directly with the issuing bank.