It’s good to know that request a refund for government service fees or fines in the UAE is a straightforward process. Whether you’ve accidentally overpaid or encountered a payment error, the UAE government has made it easy for residents to request refunds through various auto-refund services. This guide walks you through the steps to reclaim your money across different ministries and services.
MOFA Online Refund Process
If you’ve overpaid for document attestation or similar services, MOFA offers a simple online refund process:
- Visit the MOFA website: Go to mofa.gov.ae and click on ‘Services’.
- Fill out the application form: Provide the necessary details, including the nature of your request.
- Submit your request: After completing the form, upload the required documents.
- Wait for confirmation: You’ll receive an SMS or email about your request’s status. If approved, the refund will be credited to your bank account within five working days.
- If your attestation request was rejected, MOFA will automatically refund the amount.
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Ministry of Justice (MOJ)
For those who’ve made a payment mistake with the Ministry of Justice, the refund process is equally user-friendly:
- Access the refund portal: Visit refund.adib.ae/app/moj/portal/login and log in or register using your email.
- Start a new request: Click ‘New Request’ and enter the URN number associated with your transaction.
- Provide your details: Complete your bank account information, including the account name, number, and IBAN.
- Submit your request: Your refund will be processed once all details are verified.
Ministry of Finance (MOF) Refund Process
For issues related to payments with the Ministry of Finance:
- Go to the MOF website: Visit mof.gov.ae and select ‘Fees Refund Request’ under ‘Manage Dispute’.
- Fill out the form: Complete the online application and attach the necessary documents.
- Submit your application: Once approved, expect your refund within five working days via bank transfer.
Ministry of Human Resources & Emiratisation (MOHRE) Refund Process
If you’ve overpaid for a service under MOHRE:
- Visit the MOHRE website: Access the Auto-Refund service.
- Log in: Use your Emirates ID or UAE Pass to access the system.
- Submit your request: Attach the required documents. If something is missing, you’ll be notified to complete your application.
- Receive your refund: Once approved, the funds will be credited to your account within five working days.
Emirates Health Services (EHS) Refund Process
For refunds related to medical treatment fees or other health-related services:
- Go to the EHS website: Choose ‘Services’ and navigate to the ‘E-Refund System’ page.
- Log in or register: If you’re a first-time user, sign up and provide all necessary information.
- Submit your request: Upload the required documents, such as a payment receipt and an official IBAN letter.
- Receive your refund: The refund will be processed within five working days once approved.
Dubai Municipality Refund Process
If you’re in Dubai and need to request a refund for fines or fees:
- Visit the Dubai Municipality website: Log in using your Emirates ID or UAE Pass.
- Fill in your details: Select ‘Refund of Fines or Already Paid Fees’.
- Submit your request: You’ll receive a response within three working days, and if approved, the amount will be transferred to your account in the first week of the following month.
Abu Dhabi
Abu Dhabi residents can also request refunds for incorrect transactions:
- Visit the TAMM website: Navigate to ‘Manage your Business’ and select ‘Request a Refund of Fees and Amounts’.
- Provide the necessary details: Include your IBAN, bank name, and a copy of your receipt.
- Submit your request: If all is in order, you’ll receive approval, and the refund will be credited within five working days.
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Required Documents
To ensure your refund is processed smoothly, be ready to upload the following:
- Payment receipt
- Transaction copy
- Bank statement highlighting the relevant transaction
- Letter from your bank stating the IBAN and SWIFT code
- Any additional supporting documents specific to your request
By following these steps and ensuring you have all the necessary documents, you can easily reclaim your funds without any extra hassle. The UAE government has streamlined the refund process, making it convenient for residents to correct payment errors or request refunds for unused services.
